1. Open the Secure Area Console by clicking Secure Area Editor under Site Design Settings from the Home area or under the Content and Design drop down menu.
2. To add an introduction, type your introduction message in the editor.
3. Click Update Introduction Text button when completed.

Uploading Documents for Agents and Customers

1. Open the Secure Area Console by clicking Secure Area Editor
2. Scroll to the Secure Area Document Library section
3. Select who has access to the file in the Visibile For drop down box.
   You can add a new user in the Login Users and Password console 
4. Type the friendly title of the document into the Name of Document textbox.
   Example : File for Joe Customer
5. Optionally, type the description of the file of to further assist your user.
6. Click the Browse... button.
7. Locate the file on your local machine that you would like to upload.
8. Click the OK button.
9. Click the Upload Document button.
10. Click the Finish button