| Question / Issue |
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| How do I create a Watch or Alert for my AgencyBuzz Social module? |
| Answer / Solution |
|
- Login to AgencyBuzz.
- Select the Social section from the left hand navigation menu.
- Select the Watches & Alerts.
- Click the yellow triangular Add Watch icon from the top toolbar. A social watch window will appear.
- Select a specific social media platform or platforms for the watch from the Network dropdown menu options:
- All Facebook Networks - will monitor all connected Facebook accounts.
- Select Facebook Network - will monitor a single connected Facebook account.
- All Twitter Networks - will monitor all connected Twitter accounts.
- Select Twitter Network - will monitor a single connected Twitter account.
- Fill out the remaining social watch settings based on the Network you selected.
- Under Send Alert To, select an AgencyBuzz user to send alert notifications to. Note: If a desired user is not available in the dropdown menu, you will need to create a new AgencyBuzz user in your AgencyBuzz account settings.
- If you would like an automatic reply to the action you received an Alert for, type it in the Post Reply dialogue box.
- Click Save to save your Alert or Watch or click Save & Close to save the item and return to the Social module.
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KB ID # 2110
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