Topics > Registrar / Domain Transfer / DNS / Domain Name > KB ID # 290

KB ID # 290
Last Update : 2009/05/19
Rating : Not Rated
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Question / Issue
My website works from everywhere but at our office. What could be wrong?

Answer / Solution

Scenario #1 - Local DNS Server
This problem might be caused by you having a local server setup that hosts internal DNS.  This could be the case if you have Microsoft Small Business Server or Exchange Server locally.  If this is the case, have your local IT staff update your server's DNS Server to reflect the proper settings.

Scenario #2 - Cached DNS Record
If you do not have a local server, your DNS record might be cached.  Changes to DNS records often take anywhere between four and seventy-two hours to propagate.  Try again after this period has expired and your site should be working.

If you continue to have issues please contact our support department at (800) 383-3482 Option 4.  Please note that any changes to your network's server configuration may be billed separately under our Consultation Service Agreement.


Related KBs
What are the DNS settings for the Insurance Website Builder product?

Direct Link to This KB
http://support.insurancewebsitebuilder.com/support/iwb/?f=290
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