Question / Issue |
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I receive "550 5.7.1 <email@domain.com>.. we do not relay" when trying to send an email using the Insurance Website Builder email system. |
Answer / Solution |
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This is caused by the mail client not being configured correctly. In Outlook:
- Click on Tools
- Click on Email Accounts
- Ensure View or change existing email accounts is checked
- Click Next
- Highlight your email account, for example abc@mywebsitename.com
- Click Change
- Click on More Settings button
- Click on Outgoing Server tab
- Ensure the box next to the My outgoing server (SMTP) requires authentication is checked.
• If it is not checked, then click in the box to cause a check to appear.
- Click OK
- Click Next.
Repeat the above steps if you have more than one email account, or Click finish |