KB ID # 791 - How do I change the email address that a customer service request goes to? (For example, "Request an Auto ID".) Thank you Rick

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KB ID # 791

How to have Forms emailed to more than one person
Last Update : 2017/08/26
Rating : Not Rated

Question / Issue

How do I change the email address that a customer service request goes to? (For example, "Request an Auto ID".) Thank you Rick

Answer / Solution

This is handled in the Forms Configuration Editor - find the form you wish to change, and click on Modify Module Settings. From here, to have the email sent to someone other than the listed gatekeeper, put a check in Forward Unread Communications, then fill in the email address of the person you wish to have it go to, and set it to Carbon Copy. Now, click on the Save button. Repeat the process for as many forms as you wish.

Direct Link to This KB

http://support.insurancewebsitebuilder.com/support/iwb/?f=791