Topics > General Questions > KB ID # 1571

KB ID # 1571
Last Update : 2018/01/03
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Question / Issue
How do I create a new email account or alias?

Answer / Solution
  1. Login to the Insurance Website Builder Administration Console
  2. Under Communications Settings click the E-Mail Mailbox Setup link

A.   Mailbox -

1.      Scroll to the Setup Mailbox section under the Mailboxes tab

2.      Type in the First Name and Last Name to be shown in outbound messages - required

3.      Type in your desired user name into the Mailbox Name text box -
Your user name will be the email address prefix. Example: If you enter jack and your domain name is mywebsite.com; your e-mail address would be jack@mywebsite.com.

4.      Type in your desired e-mail password into the Mailbox Password text box, following the listed requirements

5.      Click the Add Mailbox button

B.     Alias -  

1.      Scroll to the Setup EMail Alias/Forward section under the Alias & Forwards tab

2.      Type in your desired alias name into the Mailbox Name text box –
This cannot be an existing mailbox.

3.      Type in the desired recipients in the EMail Recipients text box –

4.      Click the Add Mailbox Alias button

C.     Catch-All -

1.      Choose an existing Mailbox or Forward to receive ALL messages not addressed to a particular address in the domain.
This account has NO SPAM filter active, we advise an alternate mailbox/ not an individual’s.

2.      Click the Set Catch-All Account button


Related Links
E-Mail Account Setup Page


Direct Link to This KB
http://support.insurancewebsitebuilder.com/support/iwb/?f=1571
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