| Question / Issue |
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| How do I change my sending preferences and email settings in AgencyBuzz? |
| Answer / Solution |
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- From the home screen click the Account Settings button on the Advanced section of the top tool bar.
- When the window opens, click the Email Settings button on the Show section of the tool bar.
- The E-Mail Can Be Sent section allows you to customize when E-Mails are sent from your account. Note: If an Event is scheduled or triggered during a deselected day or time, the event will send on the next enabled day and time. For example. if a 4th of July Event is scheduled to send on the holiday but Federal Holidays are unchecked, the Event will send on July 5th.
- On the Following Days - Place a checkmark next to each day you want AgencyBuzz to send emails.
- Using Best Time Predictive Sending - AgencyBuzz will send emails to each contact based on the historical average time of day the recipient opens outbound emails.
- Between the Following Hours - Limit the time of day to send emails by selecting a start and end time.
- Using Best Time Predictive Sending Between the Following Hours - AgencyBuzz will send emails using Predictive Sending during a specified time period of the day.
- The Advanced Settings section allows you to customize your Email Based Mailings
- Embed Images - Check the box next to Embed Images to allow AgencyBuzz to attach e-mail images to the mailing. Allowing embedded images can increase deliverability, but may cause issues in tracking open rates for your mailings.
- Default Template - Select an email design template from the dropdown menu next to Default Template for all email based mailings. This will ensure the design is automatically applied when you create a new mailing. Leave the selection as No Default Template if you wish to start each new email based mailing without a design template.
- Email Footer - Add an additional message to the post-footer of your email based mailings, such as company history, license information, or additional instructions for the recipient.
- Once completed click the Save button to save your settings.
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KB ID # 2112
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